Returns
Two Paws Australia
Didn't suit?
We'll sort it out.
We'll sort it out.
We back what we sell. If it isn't right for your dog or your car, we'll make it right.
Our promise
You have 30 days from delivery to send something back. As long as it's unused and in its original packaging, we'll refund or exchange it. Anything faulty or damaged on arrival is replaced or refunded fully at our cost, with no back-and-forth.
The essentials
01
30-day returns
A full month to be sure it suits your dog and your vehicle.
02
Faults on us
Damaged or faulty on arrival? Replaced or refunded at our cost.
03
12-month warranty
Covered against manufacturing defects for a full year.
04
Quick refunds
Approved refunds go back to your original payment method in 5–7 business days.
How to start
Step one
Contact us with your order number and reason
Step two
We send simple return instructions
Step three
Post the item back to us
Step four
We confirm your refund or exchange
30 days to decide. 12 months of cover.
Start a return any time through our Contact page.